Terms Of Use Agreement

Terms & Conditions
The following are terms of a legal agreement between you and ITeam. By accessing, browsing and/or using anything on this site and the server it’s hosted on, you acknowledge that you have read, understood, and agree to be bound by the terms below and to comply with all applicable laws and regulations.
If you do not agree with these terms, do not use this site or the services of ITeam.

1. Authorisation

The client authorises ITeam to conduct an evaluation of the machine sent to determine the nature of the damage and provide an estimate of repair cost and timing. The evaluation is free and no work beyond this evaluation will be charged without client approval within 72 hours from leaving equipment. If a client leaves equipment at Iteam's premises for more than 72 hours this will constitute unwritten approval and any work discussed will be carried out by ITeam then charged accordingly.
The client authorises ITeam, its employees, and agents, to receive and transport this media/equipment/data to, from and between their facilities.


2. Legal Rights

The client is the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to ITeam.
Tthe customer’s computers once repaired or declared irreparable, must be collected within 14 days from the time the customer is informed. If the customer fails to collect the repaired or unrepaired computer within 14 days, we reserve the right to charge the customer for storage at a rate of £2 a day until the passage of a maximum of 8 weeks. The customer must claim or collect the computer within 8 weeks, otherwise the computer will be recycled for parts and the customer will lose ownership of the computer.


3. Terms of Service

ITeam will make every possible effort to preserve their customers' data, however they make no guarantees whatsoever that data will be intact after the computer(s) have been repaired and tested. The customer agrees not to hold ITeam responsible for any loss or damage to data as a result of repairs, upgrades or any other services carried out on their computer(s) or network.

Onsite visits benefit from a no-fix no-fee policy if the engineer is technically unable to resolve the reported problem. If ITeam technician(s) can't fix the problem on-site due to external dependencies such as faulty equipment or no internet service by BT or any other Internet Service Provider or lack of original disks or drivers, the customer is liable to pay the minimum standard charge of 1 hour minimum. If at least one of the original problems reported by the customer is fixed by the on-site technician, the customer is liable to pay the full price agreed at the time of booking.

Workshop repairs benefit from a no-fix no-fee policy. If ITeam is unable to fix the original reported problem but where the fix is possible by replacement of a faulty part or parts and the customer does not agree to the replacement of the faulty part, ITeam reserves the right to charge the Customer a diagnostic fee of £30 . If the fix of the computer(s) is not possible by replacement of the faulty part(s) and/or as a result of extensive damage to the equipment, it is declared irreparable by ITeam technicians, no-fix no-fee policy will apply. Where several faults are reported by the customer and at least one of the faults has been successfully repaired, the Customer is liable to pay the full amount agreed at the time of booking.
No-fix no-fee does not apply to partially repaired computer(s).

If ITeam is unable to repair the computer(s) due to non-supply of parts by manufacturers or suppliers, a diagnostics fee of £30 may apply to any computer(s) under repair. The diagnostics fee will cover the time spent on fault diagnosis and re-assembly of the computer(s) and cost of collection and return of the computer(s) if applicable. The return of the customer's computer(s) will be subject to prior payment of diagnostics fee and carriage if applicable. We may waive the diagnostics fee at our discretion.

If the customer's computer develops a fault in the course of service delivery by ITeam on-site or off-site, the customer agrees not to hold ITeam responsible for the fault. However, ITeam will do its best to remedy the problem at no cost to customer(s) unless parts are required.

All computers repaired in ITeam workshops are checked for viruses and are free from viruses before delivery to the customer. ITeam is not responsible for any virus infections that occur after the customer has received the computer(s). A charge will apply for the removal of any virus(es) in the computer(s) after the delivery of the computer(s).

All the customer’s computers once repaired or declared irreparable, must be collected within 14 days from the time the customer is informed. If the customer fails to collect the repaired or unrepaired computer, we reserve the right to charge the customer for storage at a rate of £2 a day until the passage of a maximum of 8 weeks. The customer must claim or collect the computer within 8 weeks, otherwise the computer will be recycled for parts and the customer will lose ownership of the computer.

Where the Customer requires ITeam to carry out any configuration or installation services either for the Customer and /or the end-user, ITeam shall do so as sub-contractor to the Customer and this agreement and the terms contained herein shall constitute the sub-contract.

ITeam will use all reasonable endeavours to provide computer services in accordance with the terms of the Contract and will ensure that all the Services are provided with all reasonable care and skill and by suitably trained and qualified persons.


4. Liability

ITeam shall a) not be liable for any claims regarding the physical functioning of the equipment/media or the condition or existence of data stored on the media supplied before, during or after services; b) In no event will ITeam be liable for any loss of data or loss of revenue or profits or before, during or after services even if ITeam has been advised of the possibility of damages or loss to persons or property.

ITeam’s liability of any kind with respect to the services, including any negligence or delay in delivery of service on its part, or loss of equipment or media, shall be limited to the quoted price for the services. 

The Customer must be aware of the inherent risks of damage to media or equipment that is involved when undergoing data recovery or computer repairs, including without limitation, risks due to destruction or damage to the media or equipment and/or data stored and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of ITeam. The customer agrees not to hold ITeam responsible for any damage or loss of equipment or media or data loss. In case of any damage or loss to the original media or equipment, the liability of ITeam shall be limited to providing the customer with similar media or equipment of comparable price or capacity.

The maximum aggregate liability of ITeam to the Customer whether in contract, tort or otherwise for any direct loss or damage including to tangible property suffered by the Customer as a result of any default of ITeam shall be limited in aggregate to the lesser of £100 or an amount equal to the sums paid by the Customer under the Contract during the preceding 12 months.

ITeam shall not be liable to the Customer whether in contract, tort or otherwise and even if foreseeable by or in the contemplation of ITeam for: (a) any loss of profits, business, revenue, goodwill or anticipated savings, whether sustained by the Customer or any other person; or (b) any special, indirect, or consequential loss whether sustained by the Customer or any other person.

Any advice or recommendations given to the Customer by ITeam or its employees or agents as to storage, application, use or preference of the goods which is not confirmed in writing by ITeam, is followed or acted upon entirely at the Customer's own risk and accordingly ITeam shall not be liable for any such advice or recommendation which is not so confirmed.

While ITeam will make every effort to preserve the integrity of any equipment under repair, the Customer agrees not to hold ITeam responsible for any accidental damages to the equipment in its possession including but not limited to surface scratches, deformations and cracks.


5. Confidentiality

ITeam agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client's equipment except to employees or agents of ITeam subject to confidentiality agreements or as required by law.

6. Payment

Payment is due in full upon completion of successful repair, prior to release of the repaired machine (whether shipped, or picked up), unless by special previous arrangement.
The client is financially responsible for all shipping costs, custom duties and taxes to and from ITeam.
We accept PayPal, VISA, MasterCard, and  Bank Transfers.

7. Warranty

30 days warranty on laptops/desktops that ITeam has repaired, ITeam makes no warranty on data, express or implied, and ITeam disclaims any data warranty of any kind.

8. Agreement

The parties shall submit all disputes relating to this Agreement (whether contract, tort or both) to arbitration, in accordance with the UK business rules. Either party may enforce the award of the arbitrator in a Court of competent jurisdiction. The parties understand that they are waiving their rights to a jury trial. The arbitration shall take place in the Country in which the ITeam laboratory performing the services is located (in this case Northern Ireland)and the laws of the County in which such laboratory is located shall apply.

9. Disclaimer

Although all attempts are made to provide accurate, current and reliable information, you should recognize the possibility that errors may exist in the information available on this Web site. ITeam expressly denies any warranty of the accuracy, reliability, or timeliness of any information made available on this Web site, and shall not be held liable for any losses caused by reliance upon the accuracy, reliability, or timeliness of the information. A person who relies upon information made available on this Web site does so at the person's own risk.
Before following any advice or installing any software or hardware recommended or mentioned on this site, you are strongly encouraged to do a full backup of your data and system. ITeam shall under no circumstances be responsible for data loss or system failure.
Services and products advertised on this site may be modified or discontinued without prior notice. Prices for services or products are subject to change without prior notice.

10. Copyright Notice

All content on this site is the property of and copyrighted by ITeam or its content suppliers and protected by UK and international copyright laws. All software used on this site is the property ITeam or its software suppliers and protected by UK and international copyright laws. Users of this site may use the content and software on this site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.
Any duplication of any kind on this site is strictly forbidden by law without the author’s & webmaster’s consent. No copyright infringement is intended. All copyrights are property of their respecive owners. ITeam claims ownership and copyrights to only design elements, graphics, and content that do not violate or infringe upon copyrights and/or trademarks made and claimed by other entities. This includes all previous offline versions of the site.
Any opinions or views expressed within these pages do not necessarily reflect those of ITeam and its accociated companies and should not be taken as fact. The staff here at ITeam has tried to make this page legal to the best of their abilities. If you find something on this page that is illegal, please notify us so that corrections can be made within 24 hours. If you have any questions, comments, and/or suggestions, please feel free to contact us.
If you use anything from this site, just tell us in order to avoid penalty for infringement. We will not be held liable for any mishaps from using this site.
All of the files on this website do not reside on the site itself but on a private server. If you have a complaint/issue about our site, please do not notify our web provider because they are not the ones responsible and only provide us with html space. If necessary, notify the ITeamwebmaster and we will try to resolve it ASAP.

11. Information and Press Releases.

The Site contains information and press releases about us (testimonials). We disclaim any duty or obligation to update this information or any press releases. Information about companies other than ours contained in the press release or otherwise, should not be relied upon as being provided or endorsed by us.

12. Legal Compliance.

You agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the Site and the Content and Materials provided therein.